Check in an instant if you are entitled to compensation

How does it work?

Was your flight cancelled or delayed by more than three hours? Were you denied boarding or delayed so you missed your connecting flight? If so, there’s a good chance you are entitled to compensation for the inconvenience you suffered. Airlines often don’t listen to their passengers, but over the years we’ve made them  listen to us and that’s why we can help you. We work on a no win, no fee basis and bear all of the risks you would otherwise be responsible for: if we aren’t successful, you pay nothing. When we are successful, we receive 29% of the claimed amount and a €26.00 administrative fee per person. We only collect our fee after  your compensation is paid out.

Your rights as a passenger have been set out in the European Flight Delay Compensation Regulation 261/2004. This document tells you exactly what your rights are in case of flight delay to and from Europe. For instance, for every flight delay of more than two hours, you are at least entitled to food and drinks at the cost of the airline, and if necessary also hotel accommodation. If your flight is delayed over three hours, you are also entitled to compensation. You can find more information below.

In cases of force majeure, the airline is not required by law to pay compensation. This is what we call ‘Extraordinary Circumstances’, such as poor weather, political unrest or strikes by air traffic control employees.


Passengers helped


success rate

More information on your compensation

The compensation amount has nothing to do with the price you paid for your flight ticket. The compensation is calculated purely on the flight distance in kilometres to your destination.

Compensation within the EU € 250,- less than
1500 km
€ 400,- more than
1500 km
Compensation outside the EU € 250,- less than
1500 km
€ 400,- between
1500 km-3500 km
€ 600,- more than
3500 km

About us is part of EUclaim. Over the last 10 years, we have successfully helped more than 208.000 passengers with their flight delay claims. 97% of the claims submitted have led to a positive outcome. We are the only organisation to collect our own flight and weather data. With over 13 million pieces of information at our disposal we can easily and quickly check if you are entitled to compensation or if there were ‘extraordinary circumstances’.


Any questions? We’ll be happy to help!

Contact information:

Vossenstraat 6
6811 JL Arnhem
The Netherlands